Before
- 5-level IVR menu. 22% drop-off before menu 3.
- Tier-1 team: 8 agents · 7-min average handle time.
- After-hours: voicemail, lost.
Inbound · IVR replacement
Replace the IVR with an agent that listens.
Greet every inbound caller, identify intent, resolve Tier-1 questions from your FAQ, and route the rest to the right human queue.
The problem
Why this hurts today
Customers hate IVR menus. You hate complaints about IVR menus. Your Tier-1 team spends 60% of its day repeating the same five answers.
After Cualify
- Direct conversation in caller's language.
- 60% of calls resolved without a human.
- 24/7 with full transcript + intent tag pushed to your helpdesk.
Tier-1 calls deflected
62%
+62 pts
Drop-off before resolution
4%
-18 pts
Avg handle time (human)
3m 10s
-3m 50s
Calculator
What would you save if four seats became one?
Assumes ₹35,000 fully-loaded telecaller cost per month (salary + benefits + supervision + telecom) and ₹6/minute blended Indic AI cost across Hindi + English. 22 working days. Your actual savings will vary with volume tier and language mix.
Five working days from sign-up
to first qualified lead.
₹4,999 pilot. No setup fee. 15-day money-back guarantee. Bring your own playbook or use one of ours.