Refund & Credit Policy

The window is 15 calendar days from the moment the payment was received, and it is counted separately for each payment — plan purchases and credit top-ups alike.

Every plan purchase and credit top-up is credited to your Cualify wallet, and calls are charged to that wallet at ₹7.50 per minute, billed per started minute. A refund pays back what has not been spent:

• Refund = the amount of the payment, or your current wallet balance if that is lower.
• A refund is never more than the payment itself, and never more than your wallet holds.
• Each payment can be refunded once.

Example: you pay ₹10,000 and make ₹9,500 of calls. Your wallet holds ₹500, so the refund is ₹500.

Billing shows the exact refundable amount for each payment before you confirm. Your wallet is debited by that amount the moment you confirm.

A plan payment buys 30 days of plan time, and the same amount is credited to your wallet. Refunding it takes whatever is left of those 30 days back off your plan; days that have already passed are not counted, and time bought by your other plan payments is kept. If that leaves no paid time, the plan ends immediately and your account goes back to the Free tier.

1. 01Open Billing in your dashboard and go to Refunds. It lists every plan purchase and credit top-up from the last 15 days with the amount you can get back.
2. 02Click Request refund, check the amount and what it covers, and confirm.
3. 03Razorpay returns the money to the original payment method. How long it takes to show up depends on your bank or card issuer.
4. 04You receive a confirmation email with the Razorpay refund id.

• The payment is more than 15 days old.
• The payment has already been refunded.
• Nothing of it is left — your wallet balance is zero.
• Calls are running on your account. Each call is charged when it ends, so pause any running campaign and wait for live calls to finish, then request the refund.

For anything outside these rules, email support@cualify.in. We review those requests case by case; a refund outside them is at our discretion.

Once a payment is past its window it can no longer be refunded from Billing. Plans are paid one period at a time and are not renewed unless you pay again, so there is nothing to cancel: the plan runs to the end of the period you paid for.

Please contact support@cualify.in before raising a chargeback with your bank or card network. We resolve all eligible disputes within seven working days. Razorpay chargebacks initiated without prior contact may be contested with documentation showing the service has been delivered as described.

Refunds are processed against the original tax invoice. A GST credit note is issued for the same financial year. CGST + SGST or IGST amounts are reversed in proportion to the refunded value. The 2% TDS deducted at source is reflected on the credit note for your accounting.

This Refund Policy is governed by the laws of India and is read together with the Terms of Service. Any dispute is subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra.