An AI agent picks up your business line on the first ring, in your caller's language, and handles what it can before handing the rest to your team with the context attached. No IVR menus, no voicemail, no missed enquiry.
How it works
You point your existing Exotel number at Cualify. Callers see the same Indian number they always have — nothing about your business card changes.
It greets in Hindi, English or Hinglish, listens to what they actually want rather than reading a menu, and identifies the intent — booking, price, directions, complaint, existing order.
Routine questions get answered from what you have told it. Anything needing a human is transferred, or a callback is logged with a summary so nobody starts the conversation from scratch.
Caller, intent, what was said, what was promised, what happens next. The record exists whether or not anybody had time to make notes.
What it does not do
It will not pretend to know something it was never told. If a caller asks about a price or a policy outside what you have configured, it says so and passes the call on rather than guessing.
Common questions
Usually it covers the hours your receptionist cannot. Most businesses run it after hours, during lunch, and as overflow when the line is already busy — which is where nearly all missed calls actually happen. Some single-person businesses do use it as the whole front desk.
Yes, and by design. The agent identifies itself as an assistant in the first few seconds. That is both an Indian regulatory expectation and simply better — callers who know what they are speaking to are more direct, and the call is shorter.
It transfers to a human on your team, or takes a message with a full summary if nobody is available. You choose the fallback per time of day, so out-of-hours behaves differently from a busy Tuesday afternoon.
Who uses this
From ₹999 a month. No setup fee, no per-user billing, 15-day money-back guarantee. Bring your own playbook or use one of ours.