How long do I have to request a refund?

15 days from the payment date, counted separately for each payment. Within that window any plan purchase or credit top-up is refundable in one click from /billing, no questions asked. After that, email support and we review the request case by case.

How much do I get back?

Whatever of the payment is still unspent in your wallet: the payment amount, or your wallet balance if that is lower. Calls are charged at ₹7.50 per started minute and those are not refunded. Nothing else is deducted — no processing fee. Example: pay ₹10,000, make ₹9,500 of calls, get ₹500 back.

How fast does the money hit my bank?

We ask Razorpay to refund the moment you confirm, and your wallet is debited at the same time. How long the money takes to show up depends on your bank or card issuer.

Refund policy + how to request

Q: What happens to my plan if I refund a plan payment?

Whatever is left of the 30 days of plan time that payment bought is taken back; time bought by your other plan payments is kept. If that leaves no paid time, the plan ends immediately and your account goes back to the Free tier.

The policy in one paragraph

Every plan purchase or credit top-up you pay for through Razorpay can be refunded for 15 days from the payment date, no questions asked. You get back the part of that payment that is still unspent in your wallet, never more than you paid. The refund goes back to the original payment instrument (UPI / card / netbanking) through Razorpay, and your Cualify wallet is debited the moment you confirm.

How much is refundable

Every plan purchase and top-up is credited to your wallet, and calls are charged to the wallet at ₹7.50 per started minute. So the refundable amount is simply:

the payment amount, or your current wallet balance if that is lower
never more than the payment itself, and never more than your wallet holds
one refund per payment

Example: ₹10,000 paid, ₹9,500 spent on calls → ₹500 refundable. Nothing else is deducted — there is no processing fee.

When a refund isn't available

The payment is more than 15 days old
The payment has already been refunded
Nothing of it is left — your wallet balance is zero
Calls are running on your account right now — each call is charged when it ends, so pause any running campaign and wait for live calls to finish first

How to request a refund

Go to Billing
Scroll to the "Refunds" section
You'll see every plan purchase and top-up from the last 15 days with what you paid, what's refundable now, and a "Days left" counter
Click "Request refund" on the payment you want to reverse
Check the amount — and, if it's less than you paid, how much has already been spent — then click "Yes, refund"

Cualify hits Razorpay's refund API immediately. Your wallet balance reduces by the refund amount on the spot. If a call ends or a top-up lands between opening the page and confirming, the amount changes and we ask you to confirm the new figure rather than refund one you didn't see.

Refund confirmation

You'll get an email with the Razorpay Refund ID, and the refund shows up under Transactions in the Cualify ledger marked as refund, against the payment it reversed.

If your refund doesn't land

The timeline depends on your bank or card issuer. If it's been longer than you expected:

Check your bank's transaction history (some banks deduct + re-credit so the line item is hard to spot)
Email support@cualify.in with the Razorpay Refund ID and we'll trace it on Razorpay's side
For unresolved cases > 7 days, you can also email Razorpay directly: support@razorpay.com with the Refund ID

What about plan refunds vs credit pack refunds?

The amount works the same way for both. The difference: a plan payment also bought 30 days of plan time, and refunding it takes back whatever is left of those days. Days that have already passed aren't counted, and time bought by your other plan payments is kept. If that leaves no paid time, your plan ends immediately and your account goes back to the Free tier. Refunding a credit pack just reduces your wallet balance — no plan-side effect.