Confirmation on booking, a reminder the day before, a nudge two hours ahead, and a one-tap reschedule when they cannot make it — sent on whichever channel each customer prefers. Because 82% of Indian patients would rather have a WhatsApp than a phone call.
How it works
WhatsApp, voice or SMS. Set it yourself, or let the agent simply ask during the first conversation — 'shall I WhatsApp you the confirmation, or call?'
Confirm on booking, remind at 24 hours, nudge at two. You can change the cadence; the point is that it happens without anybody remembering to do it.
Confirm, reschedule, or cancel straight from the message. A cancellation that arrives two hours early is worth far more than a no-show, so it is made deliberately easy.
If someone ignores two messages before a high-value appointment, the assistant escalates to a voice call. That is the case where a phone call earns its cost.
What it does not do
WhatsApp template messages need Meta approval before they can be sent, which takes a day or two per template and is outside our control. Until yours are approved, reminders fall back to SMS or voice.
Common questions
A structured confirm-plus-remind sequence is the single most reliable lever available, and Indian clinics typically start from an 18–30% no-show rate. The reschedule path matters as much as the reminder: a cancellation you learn about in advance can be refilled, a silent no-show cannot.
Because most Indian customers prefer it, and because it is dramatically cheaper — a WhatsApp message costs paise where a voice minute costs rupees. Voice is kept for conversations that need to be conversations.
Yes, within what Meta approves for template messages. Free-form replies inside an open conversation window are entirely yours.
Who uses this
From ₹999 a month. No setup fee, no per-user billing, 15-day money-back guarantee. Bring your own playbook or use one of ours.